Customer Relation Management is a web application, which is used for selling the products online and automating the complaint processing. The software is very much secured that only the registered users are allowed to do the purchase. Once a particular product has been found on the web site, the customers use shopping cart software to accumulate multiple items and to adjust quantities, by analogy with filling a physical shopping cart or basket in a conventional store. The software also provides the customers to enter their complaints systematically rather than manually. The web application allows the administrator to create the employees and assign different roles to the employees, decide the category of complaints, view the status of complaint and generate report.