Ace solution private project

Chat software we need to modify this program [login to view URL] 1) moderators will need to chat with clients 1 on 1 2) when moderator logs on there will be a queue screen with customers in the queue and wait times. when moderator is logged in they will be notified when a new customer signs on 3) when moderator answers chat other moderators cannot initiate the chate and customer will be removed from the queue 4) clients sign in and wait for moderator to respond 5) chats are logged.  6) need to put our company skin on client chat screen  i installed the program here [login to view URL] when customer clicks chat link it will ask them for name, email, order# and submit this will put them into a queue then my employee's can see a customer is in the queue with no moderator then my employee can click on the customer and joint the chat room after finishing with the customer he chat room will shut down each chat room will have it's own id  1 customer per 1chat room so if there are 10 customers online there will be 10 chat rooms