hello everybody,
i have a cleaning business, and i would like to create an app that i can implicate in to my business.
my main concerns are customer service, i want to be able to stay in touch with my clients, i want to be able to post specials, i want to be able to receive photos from clients, and so on any one with ideas to make this commercial cleaning customer services app please contact me
What i need done :
1. Create account
2. Login
3. Login with Facebook
4. Forgot password
5. My account
a. Edit profile
b. Change password
c. My requests
i. View sent requests
ii. Edit (Only open request can be edited)
iii. Check status of sent request (Unassigned, Pending, Open, Close)
iv. Delete request
6. Send request
They can send request in form of a text message and also we can have an option to attach an image (max 1) to it and also allow them to attach video. So basically using Image & video, customer can actually provide some evidence to their request if needed.
7. Feedback
Customer can provide feedback in rating form or so to the service delivered (on their Request completion).
8. Send suggestions
9. Price list of services
10. Blog
We will use Wordpress for blog section if it's not created yet.
Admin web section:
To populate customer device with required info and service status we need to create a web admin panel which can be managed by business owner. So basically they can control all the content of the app.
Admin section will be web based solution. It will be password-protected area by which admin can manage following things:
1. Manage user:
a. View user details
b. Edit/Delete
c. Activate/Deactivate
2. Manage Requests: Admin can do following using this manager
a. View request sent by customer (text, image, video)
b. Assign it to an employee (if needed)
c. Change status (Assigned, Pending, Open, Close)
d. Delete
e. Reply
3. View Suggestions: All the suggestions from users will listed here-
a. View/Delete/Reply
4. Price list: Admin can create and manage price list for all services.
a. Add Service & its price
b. Edit/Delete existing Service & its price
c. Activate/Deactivate to control its listing on app
5. Blog:
We will use WordPress
Web services: We require developing web services to have communication within web admin panel and iPhone app for all above functionalists.
Kindly confirm above feature list or make amendments to it if required.
Ballpark estimate to develop following modules will be 4-5 man weeks. Modules will be:
1. iPhone App
2. Web services
3. Web Admin panel
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CS.k