Hi,
I have over six years’ experience in providing administrative assistance and technical support through chat, email, phone and also face to face.
My experience includes:
1. Inbound Customer service (Live chat, Email, and Phone Support)
2. Data entry (Efficient with MS Excel, Google Docs and a wide range of CRM systems)
3. Sales (Live chat, Email, and Phone Support - mostly upselling)
4. Technical Support (Live chat, Email, and Phone Support)
5. Outbound Customer Service (Phone) I also have experience in IT Remote Assistance.
6. Drafting Letters.
7. Maintains Calendar and appointments.
8. Make Travel arrangements.
I have worked with tools such linkedin, as Zen desk, Fresh desk, ICOMS, CSC (Customer Service Central), Connect wise, Labtech, Kaseya, and a wide range of softphones. I am very easy to work with, patient, hardworking, honest, organized, and great at multitasking.
I look forward to working with you soon.
Thanks