Fill in a Spreadsheet with Data

Delivered excellent results in driving service level management to meet or exceed quality of service commitments; skilled in resolving complex & critical system issues within set SLA involving Root Cause Analysis Impressive success in managing all phases of operations, including planning, capacity / cost projections, forecasting & scheduling, risk & contingency management, stakeholder management and reporting Proficient in managing stakeholders, maintaining key relationships with them by acquiring feedback on critical issues and taking appropriate actions to ensure best customer experience Skilled in driving projects / programs on improvement of customer experience, utilizing Agile Project Management Methodology People-friendly, collaborative & approachable with strong planning, interpersonal, analytical, problem solving & people management skills Rich experience in acting as an escalation gate to resolve critical issues of the team members