Customer requirements collection by phone

What I need or require: I need a person who is located in UAE who can answer the customers calls and collect the requirements through a questionnaire, document it and maintain the relation by providing answers and convince them to convert. Other context/requirements that providers will need to know: - The business is about providing a website design, SEO, SEM services, it is new company - Work will be part time as required - Phone and sim card will be provided by us. Specific expertise/background that I am seeking: - IT knowledge/ Certifications (preferable) - General management skills - Strong communication skills - English speaking (Arabic speaking will be additional strong factor) - Able to respond to the calls most of the time, and recall the missed calls - Sales and marketing experience - Call center experience