CUSTOM BUT SMALL CRM, WEB BASED

BRIEF CRM REQUIREMENTS WEB BASED UP TO 10 PEOPLE WILL HAVE SAME TIME ACCESS SECURITY: PASSWORD PROTECTED 3 LEVEL ACCESS DEPENDING ON ASSIGNED USER RIGHTS INPUT: DATA DUMP VIA EXCEL & SINGLE USER ENTERED MUST HAVE THE ABILITY TO ASSIGN X NUMBER OF CALLS VIA A SPECIFIC STATE , A SPECIFIC USER SHOULD MAKE THAT WEEK AND THEN HAVE THE ABILITY TO GENERATE A REPORT SHOWING HOW EACH USER HAS DONE MUST BE ABLE TO CREATE AN EMAIL ALERT FOR SPECIFIC ACTIONS AT SET TIMES (I.E.: CALL ?? AT CUSTOMER ABC TO DISCUSS ???) THE GUI WILL BE SUCH THAT THE USER WILL HAVE BETWEEN 10-15 PREDEFINED QUESTIONS TO ANSWER FROM THE CRM AND THE ANSWERS WILL BE AVAILABLE TO THEM VIA DROP DOWN BOXES. ONE OF THE ANSWERS REQUESTED WILL BE ; FUTURE ACTIONS, WHICH MAY BE CALL OR SEND CATALOGUE, WE WILL THEN NEED THE BUILT IN CAPABILITY VIA A REPORT TO MAKE SURE IT WAS DONE