Experiência do Cliente Jobs

Tôi đang tìm một giải pháp cụ thể để tạo thêm lợi ích cho đối phương trong lĩnh vực dịch vụ khách hàng. Mục tiêu của tôi là nâng cấp toàn diện trải nghiệm khách hàng thông qua “Công nghệ tối ưu dịch vụ”, thay vì các phương pháp truyền thống. Nhiệm vụ chính: 1. Phân tích nhanh quy trình chăm sóc khách hàng hiện tại của tôi, chỉ ra những điểm nghẽn gây chậm trễ hoặc giảm mức độ hài lòng. 2. Đề xuất một mô hình ứng dụng công nghệ (ví dụ: chatbot AI, CRM tự động, tích hợp API đa kênh) giúp rút ngắn thời gian phản hồi và c...

Who we are looking for: Based in Poland. Bids from outside Poland will not be accepted. Paid 1-hour interview in English: your experience with OC insurance for your business in Poland (€100) Insify is an online business insurance provider for freelancers and small businesses in Europe. We are preparing to launch in Poland with: general liability insurance (OC działalności gospodarczej) and professional indemnity insurance (OC zawodowe). Before we build, we want to learn from Polish business owners how they buy and use this insurance. The job: one video call of 45-60 minutes in English with our product team. No preparation needed and no sales pitch. We ask about your business, how you took out or renewed your OC działalności or OC zawodowe, what your clients ask for, and what was di...

I’m setting up a new international support startup and need reliable residents on the ground in Western Europe, Eastern Europe, and North America and South America. Your core task will be local delivery coordination—receiving items, arranging last-mile hand-offs, and keeping real-time status updates flowing back to our central team. Because you already live where our customers are, you can move faster and avoid the customs delays a remote team would face. Alongside delivery, many of our clients arrive from abroad and count on us for relocation support. When assignments come in, you would step in to: • Find suitable short- and long-term accommodation • Guide newcomers through registration, visas, and other paperwork • Offer practical settling-in help such as...

I’m taking our premium Shilajit resin and Chyawanprash range on the road to a series of local community events and need a confident sales-minded promoter to turn foot-traffic into qualified leads—and, when the moment is right, completed sales. You’ll be the face of the brand at each venue, striking up friendly one-on-one conversations, answering questions about product benefits, and guiding interested visitors toward a purchase or at least a solid follow-up lead. To support you, I’m providing stacks of eye-catching brochures and flyers along with plenty of sample sachets you can hand out to spark interest and build trust. I’m looking for someone who: • Thrives in busy event environments and can quickly engage passers-by. • Understands or is eager...

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

**About the Role** We’re looking for motivated candidates with clear English communication skills to reach out to US business owners and book qualified meetings for our sales team. Acronix helps businesses improve efficiency through AI automation, including lead follow-ups, calls, and repetitive back-office tasks. **Responsibilities** - Contact business owners and decision-makers. - Introduce Acronix’s AI solutions. - Identify potential prospects and book qualified meetings. - Communicate professionally with prospects. **Requirements** - Clear and fluent conversational English. - Availability during US business hours. - Reliable internet, a laptop, and a headset. - Previous sales experience is a plus, but not required. - Comfortable with commission-only compensation. **Com...

Estoy formando un pequeño equipo remoto de cuatro agentes a tiempo parcial para gestionar el seguimiento de business en nuestra filial fintech europea. Tu jornada consistirá principalmente en realizar llamadas salientes, complementadas con mensajes por WhatsApp y SMS; toda la comunicación se llevará a cabo en español nativo. Perfil buscado: • Experiencia demostrable en áreas similares, para que puedas empezar a trabajar de inmediato. • Capacidad para resolver conflictos con calma y profesionalismo: la mayoría de los deudores responden cuando se sienten escuchados. El puesto cuenta con una remuneración de 9 € por hora y está sujeto al rendimiento: una mayor tasa de recuperación te dará acceso a bo...

Funnel Integration, Email Sequence & Customer Experience Specialist | Tally + Zapier + Klaviyo Project Type: One-Time Funnel Setup and Optimization Pricing: Open to Competitive Fixed-Price Proposals Project Overview I’m building a lead-generation funnel for an upcoming e-commerce brand and need an experienced freelancer to connect, complete, and improve the automation using Tally, Zapier, and Klaviyo. The assessment and funnel have already been created in Tally. I’m not looking for a complete redesign or a full marketing strategy, but I would like you to review the current quiz and recommend or implement practical improvements that create a smoother, clearer customer experience. The goal is to have the entire process working reliably—from completing the quiz, to ...

ESPECIALISTA COMERCIAL EN REACTIVACIÓN DE PACIENTES Y RECALLS Clínica dental en Badalona · Remoto desde Sudamérica · 20 horas semanales Clínica dental de cinco boxes situada en Badalona, Barcelona, busca una persona con experiencia comercial y en el sector dental para gestionar la reactivación de pacientes inactivos y los recordatorios de revisiones y mantenimientos —recalls—. Buscamos una colaboración estable con alguien que combine iniciativa comercial, orientación a resultados y un trato cercano y profesional. FUNCIONES * Contactar con pacientes inactivos, conocer su situación y facilitar su regreso a la clínica. * Gestionar aproximadamente 100 recalls mensuales. * Resolver objeciones con empat&...

I run a small-but-busy online business and my customer inbox is steadily filling up each day. I’m looking for someone located in Thailand to step in and keep our Gmail account organised, friendly, and fast. Here’s what the role looks like day to day: • Monitor the shared Gmail inbox during Thai business hours, aiming for a same-day reply to every message. • Use my existing reply templates and brand tone when responding, adding a personal touch where it helps. • Flag or forward anything that needs my direct attention and keep a simple log of escalated issues. • At the end of each week, send me a short summary of common questions or recurring problems you notice so we can keep improving our FAQs. Everything happens in Gmail—no additional help-de...

Title: Need Urgent Help Recovering My Hacked PayPal Account Description: My PayPal account has been compromised by an unauthorized person who has changed my account credentials, and I am currently unable to access it. I am looking for an experienced professional who can assist me with the official PayPal account recovery process. Ideally, I need someone who can contact PayPal customer support by phone on my behalf, explain the situation, and guide me through the necessary steps to regain access to my account. Requirements: Experience with PayPal account recovery and customer support. Good English communication skills. Ability to communicate professionally with PayPal support. Knowledge of account security and identity verification procedures. If you have relevant expe...

I run a high-volume hotel restaurant and I’m ready to bring on a trainee captain who lives and breathes customer service. Your single biggest mission will be to turn guest complaints—especially those linked to service delays—into positive experiences that keep people coming back. Day to day you’ll circulate the floor, pick up on issues before they become problems, and step in confidently when a guest voices concern. I’ll rely on you to gather real-time feedback, record it accurately, and coordinate with the kitchen, bar, and stewarding teams so that every table receives prompt, polished attention. Because your focus is customer service, I don’t expect you to handle inventory spreadsheets or scheduling right away; instead, I want you mastering complaint...

Saya membutuhkan bantuan untuk merespons chat masuk dari calon pelanggan. Setiap pesan harus difokuskan pada: • Menyampaikan detail produk atau jasa kami secara jelas. • Menekankan harga terbaru beserta penawaran yang sedang berjalan. • Menjawab pertanyaan lanjutan seputar diskon, paket bundling, atau metode pembayaran. Format balasan harus ramah, singkat, dan tetap profesional dalam bahasa Indonesia. Mohon sertakan contoh respons singkat untuk skenario pertanyaan seputar harga sebelum mulai, agar saya bisa memastikan nada dan informasinya sudah sesuai.

Here is the final, updated master brief with your payment condition added right at the top. This makes it crystal clear that the payment is contingent on the work being completed to your standards. Subject: Complete Project Brief & Expectations for Shopify Store Overhaul Hi [Developer's Name], I am ready to move forward with this project, with the strict understanding that the payment will be made only once the work is completed and I am fully happy with the results. Before we begin, I have compiled a comprehensive list of every requirement, boundary, and goal for this project. I need everything to run smoothly and be as close to perfection as possible. Please review the following carefully. 1. Payment & App Cost Rules (Strict) * Payment Upon Satisfaction: As mentioned, the $...

Saya membutuhkan Customer Support Chat Admin yang responsif, teliti, dan dapat diandalkan untuk menangani pesan pelanggan yang masuk sepanjang hari melalui aplikasi pesan instan seperti WhatsApp, Telegram, atau Line. Ruang lingkup pekerjaan: Membalas chat pelanggan secara cepat, sopan, dan profesional Menjawab pertanyaan seputar produk/layanan sesuai panduan yang diberikan Mencatat keluhan atau permintaan khusus pelanggan Meneruskan masalah penting ke tim terkait bila diperlukan Menjaga kepuasan dan kenyamanan pelanggan dalam setiap percakapan Kualifikasi yang diharapkan: Terbiasa menggunakan aplikasi chat (WhatsApp/Telegram/Line) Memiliki kemampuan komunikasi tertulis yang baik Responsif dan mampu bekerja dengan konsisten Disiplin, jujur, dan bertanggung jawab Pengalaman sebagai customer ...

Saya sedang mencari seorang customer service yang fokus pada penanganan keluhan, khususnya terkait masalah produk. Tugas utama Anda adalah merespons setiap komplain dengan cepat, menyelidiki akar masalah, lalu memberikan solusi yang jelas dan memuaskan pelanggan. Rincian kerja: • Menerima dan menanggapi keluhan produk melalui saluran yang telah kami sediakan (email, telepon, atau media sosial—fleksibel menyesuaikan kebutuhan kami). • Mendokumentasikan setiap kasus secara ringkas di sistem ticketing internal agar tim terkait mudah menindaklanjuti. • Berkoordinasi dengan tim produksi / quality control untuk memastikan perbaikan dan pencegahan masalah serupa di masa mendatang. • Menyusun laporan ringkas mingguan berisi tren keluhan, waktu penyelesaian, serta r...

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

I’m commissioning a one–off mystery-shopping assignment at France Visa Application Centres here in the United States. I specifically need shoppers who can work in New York, Boston, Houston or Miami - still have open. What you’ll do • Run through the entire online France visa application flow up to, but not including, payment or biometric submission. • Capture four to five short video clips (30-45 sec each) of key steps while you apply and while you book the appointment. • Phone the official enquiry hotline and note service quality. • Attend the scheduled VAC appointment in person, observe staff and environment, then withdraw before payment, fingerprints or passport hand-over. • Take clear exterior and interior photos of the centre. &b...

I’m ready to become the top-selling iOS phone specialist in my market, and I want targeted sales training to make that happen. My immediate priority is mastering upselling techniques so every customer walks away with more value—AppleCare, accessories, higher-capacity models, you name it. Here’s what I need from you: • A structured, step-by-step coaching plan focused on upselling within the iOS ecosystem. • Practical scripts, objection-handling tips, and real-world scenarios I can practice daily. • Short role-play sessions (live or recorded) so I can refine tone, timing, and confidence. • Metrics or checklists I can track to measure improvement in attach rate and average order value. I already know the product inside out—the camera s...

I’m looking for a customer-focused professional to become the first point of contact for my logistics and shipping customers. You will handle incoming questions, track down answers quickly, and turn potential frustrations into positive experiences. Scope of work • Handle customer inquiries by phone, email, and live chat—routing each issue to the right internal team when necessary. • Resolve complaints professionally, documenting the root cause and the final resolution in our CRM. • Keep customers updated on shipment status, delivery timelines, and any service interruptions. • Escalate urgent or recurring issues so we can address process gaps. What I value • Clear, friendly communication that never offends or frustrates the customer. &bul...

Saya ingin setiap pesan yang masuk melalui obrolan langsung di situs web dijawab secepat dan sesopan mungkin. Tujuan utamanya adalah meningkatkan layanan pelanggan, jadi nada yang digunakan harus ramah, profesional, dan membantu. Tugas utama: • Memantau live chat selama jam operasional yang disepakati. • Merespons setiap pertanyaan dalam hitungan menit dengan sapaan sopan, informasi jelas, serta solusi atau arahan yang tepat. • Mencatat pertanyaan berulang dan menyusun ringkasan harian agar tim saya dapat memperbaiki FAQ atau alur layanan. • Mengalihkan kasus kompleks ke tim internal sesuai panduan eskalasi yang akan saya berikan. Agar alur kerja lancar, saya akan menyediakan: – Skrip dasar sapaan dan penutup. – Daftar informasi produk/layanan terk...

I have a queue of recent support cases that require a quick check-in call. Your job is simple and focused: phone each customer, confirm that their reported issue has in fact been resolved, note any lingering concerns, and record the outcome directly inside our CRM. Because these are follow-ups rather than sales, the tone should be warm, helpful, and concise—think “just making sure everything is working for you now.” I will provide a brief call script, the customer list, and CRM access; you bring a clear Singapore phone line, reliable internet, and a calm, professional voice. Deliverables I expect at the end of each day: • All calls logged in the CRM with resolution status and short notes • A quick summary highlighting any cases that still need action o...

Necesito delegar la atención de mi canal de WhatsApp para que cada cliente reciba respuestas ágiles y 100 % en Español, usando un tono formal y coherente con la imagen de mi marca. El asistente deberá: • Gestionar exclusivamente consultas sobre nuestros productos y/o servicios, guiando a los prospectos hasta el cierre o derivándolos al área correspondiente. • Mantener un lenguaje respetuoso, claro y sin errores ortográficos. • Seguir los lineamientos y plantillas que proporcionaré, proponiendo mejoras cuando detecte preguntas frecuentes. • Actualizar un registro diario con detalles de cada conversación (nombre, motivo, resultado) para llevar control interno. Entrego: catálogo vigente, po...