Zendesk trabalhos

Preciso de uma rotina que puxe periodicamente os dados de uma API e armazene no Google Cloud Platform ou Redash. O sistema é o Zendesk, a API é a Incremental Export.

Gostaria de realizar as configurações de implantação da plataforma Zendesk nos canais: - Gmail - Direct do Instagram - Facebook Messenger / comentários - Chat / Bolt - Whatsapp

Somos um e-commerce de beleza e estamos contratando um Gerente de Atendimento simpático, experiente e que saiba se comunicar c... Neste trabalho, você irá: - Gerir, treinar e acompanhar nossa equipe de 10 atendentes - Acompanhar e aperfeiçoar processos - Criar comunicações para clientes a fim de solucionar problemas - Lidar com tickets mais delicados - Fornecer feedback constante para a equipe de atendentes - Identificar problemas nos processos e melhora-los. Você deve ter as seguintes qualificações: - Experiência com Zendesk - Boa comunicação e atenção a detalhes - Experiência em treinar e gerir pessoas - Saber lidar com conflitos - Saber lidar com pressão - Experiênci...

Precisa-se de profissional de TI ou com habilidades em projetos de atendimento e relacionamento à clientes, com experiência em softwares voltados a atendimento a clientes que saiba implementar o Zendesk e integrar com chatbot, redes sociais, email, whatsapp business e disponibilizar chat no site. O prazo para esta tarefa é de 1 semana, com interações com a usuária no que tange as regras de negócio.

Precisa-se de profissional de atendimento ao cliente que saiba usar o Zendesk

...Magento - Bling (notas fiscais) - Gocache (controla o cache) - Google Tag Manager (tags do site) - Intelipost (cotação de frete) - Ligou-me (telefonia voip) - Mailchimp (disparo de e-mails) - Octadesk (atendimento de whatsapp) - Onedrive (backup das notas fiscais) - Sistemas das Transportadoras (Correios e Total Express) - Wirecard (recebimento de pagamentos) - Wordpress (blog) - Zendesk Chat (chat online) - Zendesk Support (suporte por e-mail) Pré requisitos:  - Conhecimentos intermediários em Magento, PHP, Javascript e SQL Exemplos de demandas:  - Magento:     - Suporte ao Gustavo no processo de atualização de preços:       - Desativação temporária de índice...

1) Integração do 3CX com Zendesk e outros CRM's Via Call Flow Desinger - Realizar na URA: Validação de usuário pela URA, pelo CPF, CNPJ, ID do Ticket, ... 2) Exibir Webphone 3CX na interface do Zendesk 3) Abrir ticket no evento - incomming call, se ele estiver na base, Identificar e exibir dados do chamador 4) se ele na URA digitou o número do ticket, abrir instantaneamente o ticket em questão; Se ele é usuário identificado, abrir novo ticket instantaneamente novo ticket 5 ) Se não for usuário identificado abrir novo ticket em branco Exibir na time line caminho percorrido na URA, número do chamador, 6) ao termino da chamada popular a timeline do ticket com os dados da chamada, Data, ho...

Olá! Somos uma fintech e estou buscando algum especialista na plataforma de CX, Zendesk. O que precisamos é de alguém que entenda todas as funcionalidades das ferramentas Zendesk Guide, Zendesk Support e Zendesk Explore e monte a nossa plataforma de suporte ao cliente. As macros e Articles que vão no Guide e no Support já estão sendo produzidas por nós mesmos, então seria basicamente alguém para colocar em pé o nosso suporte no site.

Vou lançar em breve um serviço online de remessas de dinheiro do Brasil para o exterior e preciso contratar um agente de atendimento ao cliente para dar suporte ao produto, sob demanda. É necessária experiência na plataforma Zendesk. Essa oportunidade é para pessoas que não residam no Brasil. Não queremos criar vínculos trabalhistas. Contrato pelo prazo máximo de 12 meses, sem horário fixo de trabalho. O agente pode trabalhar de onde quiser e quando quiser, mas será exigido cumprimento de prazos de atendimento para solução de problemas

Preciso de alguém que configure a ferramenta zendesk para dar suporte a alunos e cursos online.

Preciso um novo site Desenhar e construir Loja on-line Olá atualmente tenho o s...possibilidade do cliente poder retirar a compra feita na internet na loja física , pagando no site ou na loja física . -integração para pedido de Stock direto com o fornecedor -integração que faz salvar os dados dos cliente para evitar que o cliente na segunda compra preencha tudo de novo -integração com o sistema fiscal português para emitir a nota automaticamente -integração de sistema de chat como zendesk por exemplo -integração de sistema de FAQ para os clientes verificarem as principais pergunta e respostas -integração de sistema de fale conosco por email personalizado por tema/assunto...

...produto open source Chamilo - LMS. (**) - Integração com módulo Financeiro da YOL. - Integração com o Mysuite - Permitir que o sistema já pegue os dados do aluno, através de uma autenticação prévia. Desta forma, quando o cliente for abrir os tickets possamos ter o histórico de todas as suas solicitações. - Integração com SuiteCRM (**) - Integração de cada Portal de cliente com o Zendesk para Chat Online - Permitir que o usuário se cadastre no Portal utilizando suas credenciais do Facebook ou GMAIL - Infraestrutura - Inicialização AWS Instalação aplicação Migração Banco ...

Loja virtual em Magento 1.92 ou 1.93. Meio de pagamento: MundiPagg One. Integrações e plugins "normais": Correios, transportadoras, pixel do FB, TAG Manager, Google Shopping, Analytics, AMP, Zendesk, etc.

Ofereço-me para Assistente Virtual, ou para Secretária Remota , trabalhei por 2 anos em uma loja virtual de roupas infantis e feminina adulta, trabalhava em modalidade home office, fazia atendimento via chat, e-mail, redes sociais, reclame aqui, enfim suporte geral aos clientes da empresa.<br />Atuei com os programas: Zendesk, Magento e Zopim.<br />Hoje estou disponível no mercado de trabalho novamente, esse projeto pode ser curto ou a longo prazo, tudo é questão de reciprocidade.<br />Tenho uma bagagem com atendimento a clientes e também com funções administrativas, interrompi a faculdade de comunicação, mas pretendo voltar, por isso a área escolhida hoje é meu sonho, minha realiza...

Criar integrações do nosso CRM com outros sistemas via zapier <br />Temos interesse nas integrações com Office 365, Google Calendar e gmail, zendesk, mailchimp, Microsoft CRM, entre outras opções

...para mover os relatórios ou retirar alguma que não tenha utilidade. Pode ser customizado para desenvolver relatórios novos. Essas informações devem ter um filtro para o mês que as informações serão utilizadas. Além disso, deve existir uma seção de comentários referente a performance mensal da empresa feita pela L2C.<br /><br /> <br />O dashboard, deve ter um chat (se possível integrado com Skype, ZenDesk) em local visível para comunicação entre usuário e L2C.<br /> <br />5. Em outra tela O sistema deve fazer montar uma comparação de indicadores financeiros dentre todos os usuários e mostrar a colo...

...oferecer um projeto de BI. Preciso montar alguns dashboards no Pentaho que ficarão expostos em monitores na minha empresa mostrando informações de receita, assinantes (somos uma empresa de assinatura com receita recorrente), cancelamentos, origem das conversões etc. As informações necessárias hojee se encontram no nosso admin próprio, no site da gateway (acessível por API), no Google Analytics e Zendesk. O que acha? Pela sua experiência e depoimentos, me pareceu que você tira de letra :) As informações que pensamos são as seguintes: 1) Vendas Assinaturas e valor da Receita: a. Dia – número b. Dia anterior - número c. Semana Passada (Número e Semana P...

Tenho um servidor Asterisk e o Zendesk, preciso que cada chamada recebida e efetuada gere um ticket no Zendesk.

Personalizar ambiente de help desk e implementar a ferramenta para utilizarmos o ZenDesk como ferramenta de suporte help desk.

Artigos escritos para a empresa Norte Americana Zendesk, , ebooks escritos para a mesma também. Mais informações em

We are looking for a skilled website designer and developer who can create a professional website for our IT company. Requirements: - Developing website design as per latest trend and hosting remotely on our prefered hosting provider. - Integration with Zoho CRM, Zendesk or Freshdesk ticketing system. - Website contents are ready - Pictures has partially from us and partially from your side. - A blog section to share industry news and insights - Approximately 60 pages in total - Remotely hosting the website. We will not share our hosting credentials. Skills and experience: - Proficiency in website design and development - Experience in e-commerce website design and payment gateway integration - Strong understanding of user experience and responsive design - Ability to create ...

Project Description I am looking for a skilled freelancer to enhance our Zendesk platform by implementing AI, Chatbot, and rebuilding our knowledge center. The ideal candidate should have experience in the following areas: AI and Chatbot Features: - Natural language processing and understanding - Integration with existing systems - Personalized recommendations based on user behavior Timeframe: - The project should be completed within 1-2 weeks. Knowledge Center Platform: - The knowledge center should be built on Zendesk Guide. If you have the necessary skills and experience in AI, Chatbot development, and Zendesk customization, please submit your proposal.

We're a dynamic Spanish tech company specializing in racket sports, offe...operations and enhances customer issue management using Retool. The decision to move to Retool stems from its reputation for user-friendly interfaces and robust capabilities, making it the ideal platform for our needs. The goal is to transition from Postman to Retool, creating a more intuitive and efficient system. If successful, there's potential for future collaboration on installing Custom Apps in Zendesk. The ideal candidate should be well-versed in JavaScript and API, with a demonstrable expertise in building tools using Retool. While we've already developed an initial in-house version, we're seeking a freelancer to take the lead, improve upon it, and leverage Retool's powerful...

...online education. The primary purpose of the website is to provide online on-demand tutoring. Key Features: - Enqueue incoming students and create a Zendesk ticket—route to a respective teacher according to availability and skill. - A Zoom-based interaction tool for teachers and students integrated with Faye. The website will have an on-demand one-to-one server-based model for teachers and students, allowing them to connect and interact seamlessly. I estimate that the website will have 1-5 pages. Skills and Experience: - Proficiency in web design and development - Experience with creating responsive websites - Familiarity with Zendesk and Zoom integration - Strong understanding of online learning platforms and tools If you have the skills and experience requi...

I am looking for a developer who can connect Zoom and Zendesk to my existing business website. Functionality: - The main focus of this integration is to enable scheduling and managing meetings seamlessly. User Interface: - I do not have any specific design requirements and trust the expertise of the developer. Ideal Skills and Experience: - Strong knowledge and experience in integrating Zoom and Zendesk with websites - Familiarity with scheduling and managing meetings through these platforms - Ability to create a seamless and user-friendly integration - Good communication skills to understand and implement the requirements effectively.

We are seeking a skilled Zendesk Specialist to join our team on a short-term contract, playing a crucial role in optimszing our customer support operations. The ideal candidate will possess a deep understanding of Zendesk Sell settings, proficiency in configuring Reach, and expertise in fine-tuning Zendesk user settings. Additionally, the candidate should demonstrate a comprehensive knowledge of Zendesk rules and be adept at leveraging Zendesk AI to efficiently address and resolve support tickets. Key Responsibilities: Optimise Zendesk Sell settings to streamline sales processes. Configure Reach for effective communication and outreach. Fine-tune Zendesk user settings to align with organizational requirements. Utilise in-depth knowledge of ...

Hola, Necesito la configuración de un chatbot entre zendesk y whatsapp (estamos usando Twilio, pero lo podemos cambiar). Necesitamos lo siguiente: 1.- Para contactos nuevos que escriban al Whatsapp capturar nombre y correo electrónico, agregar el contacto a zendesk, y tomar el requerimiento en base a 2 mensajes donde el usuario selecciona opciones predeterminadas y luego entrega una descripción. 2.- Si el usuario que envía el mensaje existe en la base de datos saludar por el nombre: 2.1.- si tiene ticket abiertos mostrar el estado de cada ticket y opciones de interacción, además de ofrecer la opción de generar un nuevo ticket de requerimiento. 2.2.- si no tiene ticket abiertos tomar nuevo requerimiento.

I am looking for a developer to create a Zendesk extension for my customer support team. The extension should have the following features: Create an article in one zendesk guide (help center) and be able to then duplicate this article into other linked help centers A portal that allows users to create their own articles inside a zendesk help center without requiring us to add a user to the zendesk portal (via api) - Developing Zendesk extensions - Integrating Zendesk with other tools The timeline for this project is: - As soon as possible: I am looking to get this extension developed and implemented as soon as possible. Please include any relevant experience and examples of previous Zendesk extension projects in your proposal. Thank ...

...Experience meeting or beating sales targets ● Proven experience being in the ‘top tier’ of sales performance at your previous employers ● Fluent in English (verbal and written) *need-2-have* ● Fluent in Spanish (verbal and written) *nice-2-have* ● Extensive technical experience with: MS Office (Outlook, Word, Excel, Teams Chat) or Google Business suite (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk, Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad, CallTrackingMetrics, Tollfreeforwarding) , chat (LiveChat, Olark, ● Familiarity & knowledge of dental or medical procedures *nice-2-have* ● Excellent listening and writing skills ● > 40+ WPM typing ability ● Travel savvy - international travel experience *nice-2-have* ● Experience tra...

I am looking for a freelancer to help with the integratation between Microsoft Dynamics and Zendesk. Specifically, I require ticket synchronisation to be done in real-time. I also want to add custom notifications into the integration so I can receive real-time updates of changes and actions that are taken. The successful freelancer should have experience in working with both Microsoft Dynamics and Zendesk. It is important to me that the project is finished as fast as possible, and all of the features included are fully functioning and secure.

Website design and hosting We are looking for a skilled website designer and developer who can create a professional website for our IT company. Requirements: - Developing website design as per latest trend and hosting remotely on our prefered hosting provider. - Integration with Zoho CRM, Zendesk or Freshdesk ticketing system. - Website contents are ready - Pictures has partially from us and partially from your side. - A blog section to share industry news and insights - Approximately 60 pages in total - Remotely hosting the website. Skills and experience: - Proficiency in website design and development - Experience in e-commerce website design and payment gateway integration - Strong understanding of user experience and responsive design - Ability to create a visually appe...

Merhabalar, Bahis sitelerinde görev almak üzere Canlı Destek veya Müşteri Hizmetleri pozisyonlarında değerlendirilmek üzere ek iş aramaktayım. Kendim de bir müşteri olduğum için, diğer üyeler ile sohbet konusunda becerili ve etkili olabileceğimi düşünmekteyim. Gerek canlı destek sistemleri üzerinden (zendesk vb.), gerekse Müşteri Hizmetleri sıfatı ile telefon aramalarında üyeler ile sohbet ederek onları sizlerin isteklerinize göre yönlendirme yapabileceğimi düşünmekteyim. Böyle bir personel arama isteğiniz veya ihtiyacınız var ise, benimle iletişim kurabilir ve gerekli çalışmaları gerçekleştirebiliriz.

...website, focusing on introducing features such as Stripe, Zendesk, and a new eSim Services page. Development of the website using React.js, while ensuring the backend meshes well with Node.js. Prioritize website optimization for speed, scalability, and overall maintainability. Vigilantly conduct tests to ensure the website performs flawlessly across a myriad of devices and browsers. Integrate a seamless ordering journey, multilingual support, and backend functionalities reflective of our current OpenCart setup. Skills required for this project: Proficiency in React.js and Node.js. Deep expertise in OpenCart version 1.5 heavy customization and Knowledge of PHP Experience with Figma or similar design tools. Knowledge of Stripe and Zendesk integrations. Strong understandin...

...website, focusing on introducing features such as Stripe, Zendesk, and a new eSim Services page. Development of the website using React.js, while ensuring the backend meshes well with Node.js. Prioritize website optimization for speed, scalability, and overall maintainability. Vigilantly conduct tests to ensure the website performs flawlessly across a myriad of devices and browsers. Integrate a seamless ordering journey, multilingual support, and backend functionalities reflective of our current OpenCart setup. Skills required for this project: Proficiency in React.js and Node.js. Deep expertise in OpenCart version 1.5 heavy customization and Knowledge of PHP Experience with Figma or similar design tools. Knowledge of Stripe and Zendesk integrations. Strong understandin...

I'd like to change some features from the Zendesk chat widget, as color background, padding... Not supported on settings.

...my Zendesk ticketing system. Here are the details of my project: - Zendesk Configuration: I need advanced customization for my Zendesk ticketing system. This includes customizing the ticket forms, automations, and triggers to meet my specific requirements. - Workflow Automation: Although I don't have a specific workflow in mind, I have some ideas on how I want to automate certain processes within Zendesk. I'm open to suggestions and would like the freelancer to provide their expertise in this area. - Timeline: I would prefer the project to be completed within a week. I understand that this may vary depending on the complexity of the customization and the freelancer's availability. Ideal Skills and Experience: - Strong knowledge and experie...

I’m looking for an experienced Zendesk expert to help me launch a knowledge base and AI Chet bot

I’m looking for an experienced Zendesk expert to help me launch a knowledge base and AI Chet bot

I am looking for a developer to create a message forwarder for marketplaces via API: for, eBay and catch.com.au. The forwarder should have the following features: - Integration with CRM: Zendesk and FreshDesk. The message forwarder should be able to seamlessly integrate with our CRM system, allowing us to keep track of customer messages and interactions. - Real-time functionality: The forwarder should work in real-time, ensuring that messages are forwarded instantly for prompt response and customer satisfaction. - Create website siimiar to sweito dot com with same features, please note not all website features are required for our verison. - Chat GPT built in for message reading, replies and suggested replies. Ideal Skills and Experience: - Experience with marketplace platform...

...small/medium company with an experienced developer with a TEAM for on-call shifts to handle tech support and maintenance. Platform will launch in the next few months, beta testing to start shortly. You must learn the platform. Current developer may overlap before project is passed on to you. QUOTE 1 -Retainer, ongoing. -During business hours platform (full-time) maintenance & management; Zendesk tech support, maintenance and repairs. This is a start-up membership platform. -24/7 crash monitoring. For off-hours, alarms and monitoring must be set-up. Site cannot be down. -Please describe team and how you handle management of a platform. QUOTE 2 -Ongoing development has been mapped out to launch a set of new features starting shortly after launch. On a monthly basis...

Hi there! I'm looking for assistance with customizing my Zendesk. I have a rough idea of the customization I'd like to do, but I need guidance on how to best make it happen. I'm hoping to have the project completed in 1-4 weeks. If you have the skills and experience needed, please feel free to reach out - I'm looking forward to hearing from you! We are having to use spreadsheets because we need help optimizing ZenDesk. We are also considering a change to HubSpot in lieu of Zendesk. need someone that understands both platforms.

Tenemos la misión de configurar Zendesk, que será nuestra herramienta de atención al cliente, de una empresa de Startup.

Estoy buscando alguien con amplia experiencia con Zendesk y pueda configurarlo y ajustarlo a mi empresa. Necesito alguien con mucha experiencia que ya haya configurado previamente cuentas de Zendesk para empresas. Si eres la persona adecuada para configurar mi Zendesk de la mejor manera, podemos trabajar!

I'm looking for help setting up Zendesk for customer support with WhatsApp, Slack, and Teams. Out of these messaging platforms, I'd like to manage messages in/out with Zendesk. I have some ideas for a workflow for handling customer support requests, but I'm open to recommendations. The customer support team will consist of 1-5 agents. I need help setting everything up and optimizing the system for smooth customer support operations.

I'm wanting to have need two issues fixed in Zendesk 1. Occasionally, I do not receive a ticket when a customer sends a direct email to our email address or submits the form. I am uncertain as to which is the underlying cause. 2. Additionally, when a ticket is closed without a comment, it does not trigger a closure email to the requester. Currently, a comment must be added for this to happen. Could this be updated so it can close with or without comments and send the customer/requester the closed email Thanks

Busco 2 personas de España para atención al cliente jornada completa para Tienda Online. Se valora experiencia con herramientas como Zendesk. La idea es empezar 4 horas al día y si pasas la prueba, trabajar 8 horas al día. IMPORTANTE: Tienes que ser de España con habla y escritura de España. Pago: 10€/hora. El trabajo es indefinido. Será para trabajar a largo plazo en nuestro equipo.

I am looking for a talented designer who can help me refresh our website. It currently exists but is about 11 years old. We use wordpress elementor and are happy to stay with this design platform but it will need to incorporate our company's CRM system. We require a booking system not so much taking payments so no payment gateway but it to be functional for the use to book online. The des...have all age groups use this site from 13 to *80+. The current Site is and will need to house different clinic locations, these pages may act as different independent sites. The colour we use is teal with white, file is attached. The site needs to be graphical and lots of great imagery present. It needs to have these features as well: Blog posts Live chat refresh Patient portal ZenDesk form...

First phase - I am looking to build a website for customers to log in to in order to manage their program. The main areas I would like to focus on the design and functionality. I am open to suggestions on how this should be implemented, so I am looking for someone who is creative and has great ideas. I have a general timeframe of within a month ...project but flexible. The project should be of high quality and easy to use and navigate. Think of a private network each client/customer would have to access with a username and password to make changes to their purchase and change their products or ask for a refund etc... A retail site but not one that would sell products via the internet (confused?). The site would have to communicate with ZenDesk, and merchant account gateways provide ...

...reporting features - System health monitoring and backup options # Preferred Technology Stack - Frontend: - Backend: - Database: MongoDB and LangChain Vector Store # Third-Party Integrations (Scenarios to illustrate how they would integrate into your system's workflow are provided inside the "" file) - Customer engagement: Intercom - Customer service: Zendesk - Natural language processing: Chat GPT Open AI - Marketing and sales: HubSpot **There is an attached file with all of the project specifics, (a feature list Excel file that contains all the features required to build and a docx file that describes the features of the service with use-cases examples) please review it before making your offer.** ** Previous work samples must be included

...enquiries per business day. Efficiently handling commonly asked questions using preset templates in Zendesk. Addressing specific concerns such as package tracking, pricing inquiries, concierge service details, and resolving issues about damaged or missing packages. Ensuring customer satisfaction by providing prompt, accurate, and thorough responses. Working closely with internal teams when needed, to fetch or provide specific information. Regularly updating oneself with any changes in the company's services, policies, or procedures. Position Requirements Prior experience in a customer support role, preferably in e-commerce or related industries. Familiarity with support platforms, preferably Zendesk. Strong written communication skills. Ability to work autonomously,...